FAQs | Returns & Refunds

All returns, refunds, and exchanges are subject to the following conditions:

1. 1. Products valid for returns, refunds, or exchanges are only for those received with any damages, defects, or discrepancies. Discrepancies refer to missing item/s, receiving an incorrect package or product, or extra items.
2. 2. Concerns must be reported within 1 day upon receiving the package. Make sure to take photos and videos upon opening the package. Outside this period, the product/s could have already been exposed to factors beyond our control which could have contributed to the issues reported.
3. 3. Any concerns received after will not be accommodated. If you have questions, please send us an email at we@thecollective.ph. Do not forget to attach your order slip, photos, and videos for support to validate your request of return or exchange.

If you received the wrong order, send us an email at we@thecollective.ph with photo and order slip included in the package.

Please refer to the return policy above.